Who is this website for?

Dementia Australia provides free printed resources for healthcare professionals to use in their work supporting people living with dementia, their families and carers. Due to funding requirements, this website is for use by healthcare professionals in Australian practices and organisations only. 

Who will send me the printed resources?

Dementia Australia has engaged Buckner Brand Management to manage and fulfil printed resource orders on this site.

How do I make a query about my order or delivery?

Please visit the Contact Us page on this site and fill out the online form or view email and phone contact details for the team at Buckner Brand Management.

How do I share additional feedback?

We welcome additional feedback on your experience with ordering printed resources. Please fill out the online feedback form here.

How do I contact Dementia Australia for other queries or information?

If your query is not related to an order for printed resources, please visit the Dementia Australia website for more information about how to connect with us.

When can I expect to receive items?

• Metropolitan areas: 3–7 business days
• Regional areas: 5–10 business days
• Remote areas: 10–14 business days

Please refer to our Shipping Policy for more details.

What is the postage and handling contribution? 

Dementia Australia provides printed resources free of charge to support healthcare professionals. To help cover the costs of packing, handling and distributing larger orders, a postage and handling contribution may apply.  

• Up to 20 items: Free 
• 21-50 items: $16.50 
• 51-80 items: $33.00 

Any applicable postage and handling contribution will be automatically calculated and displayed at checkout before you complete your order.

How can I pay for the postage and handling contribution?

Payment for any applicable postage and handling contribution is required at the time of ordering by credit card. We accept Visa and Mastercard. A tax invoice will be issued by email with your order confirmation for your records. 

If you would like to share your feedback on your experience with the process of ordering printed resources, please fill out the feedback form.

I don't have a credit card, how can I pay for resources? 

Please email us at marketing@dementia.org.au and we will work with you to find an alternative payment method.  

If you would like to share your feedback on your experience with the process of ordering printed resources, please fill out the feedback form.

What happens if I change my mind or want to exchange an item?

If you change your mind, please contact our fulfilment team immediately.

Change-of-mind returns or exchanges must be made within 30 days of delivery. Items must be unused and undamaged.

Return postage costs for change-of-mind exchanges are the customer’s responsibility. Exchanges will be sent once the returned items have been received and inspected.

For full details, please see our Returns & Exchange Policy.

Can I return items?

For further details, please see our Returns & Exchange Policy.