Shipping policy

This Shipping Policy applies to orders placed via the Dementia Australia Resources Portal. This website and its associated fulfilment services are operated by The Buckner Group Pty Ltd (ACN 009 739 422) trading as Buckner Brand Management, on behalf of Dementia Australia.

1. Introduction

We aim to deliver your orders efficiently, reliably, and in excellent condition. This Shipping Policy outlines how we process, dispatch, and deliver orders, along with your rights under Australian Consumer Law (ACL).

2. Delivery Areas

We currently deliver to addresses within Australia. Any expansion of delivery regions will be updated within this policy.

3. Delivery Timeframes

Estimated delivery timeframes after dispatch are as follows:

Metropolitan areas: 3–7 business days

Regional areas: 5–10 business days

Remote areas: 10–14 business days

Delivery timeframes are indicative only and may vary due to factors outside our reasonable control.

4. Consumer Rights Under Australian Law

All deliveries will be completed within a reasonable timeframe. Where this does not occur, remedies may be available under Australian Consumer Law.

5. Shipping Costs

Shipping costs are calculated at checkout prior to payment. All prices are shown in Australian dollars (AUD) and include GST where applicable.

6. Order Processing and Dispatch

Orders are generally processed within 1–2 business days following payment confirmation. Tracking details will be provided once dispatch has occurred.

7. Out-of-Stock or Split Shipments

If an item becomes unavailable, we will contact you to discuss available options, including restock, partial shipment, or refund.

8. Delivery Responsibility and Risk

Risk in goods transfers once delivery has been completed, including where authority to leave has been granted.

9. Authority to Leave

If selected, parcels may be left unattended at the delivery address. Once confirmed by the carrier, delivery is considered complete.

10. Incorrect or Incomplete Addresses

Customers are responsible for ensuring delivery details are accurate. Additional charges may apply for re-delivery.

11. Failed Deliveries

If delivery cannot be completed, the parcel may be held or returned. We will contact you to arrange next steps.

12. Returns and Exchanges

Please refer to the Refund, Returns & Exchange Policy.

13. Contact Us

Email: dementia@buckner.com.au

Phone: 1300 22 44 66

14. Governing Law

This policy is governed by the laws of Queensland, Australia.

15. Related Policies

Please refer to Terms and Conditions, Privacy Policy, and Refund Policy.

Dementia Australia